Frequently Asked Questions
Find what you need in our searchable FAQ.
I am a Georgetown University Medical Center/MedStar Georgetown University Hospital affiliate and need access to Dahlgren Memorial Library's electronic resources, what should I do?
To access library online resources, you must have a Georgetown University NetID and password. Georgetown NetIDs are traditionally assigned during the onboarding process and are unique electronic identifiers for each authorized user at Georgetown. The Georgetown NetID is used not only for library resources but other University services as well. Dahlgren Memorial Library does not issue Georgetown NetID credentials.
If you do not know your Georgetown University NetID, the Information Services Desk staff can assist you with identifying an existing NetID. The University Information Services (UIS) can provide password assistance.
How long will articles remain on the Document Delivery (ILL) website?
How do I place a DML book on hold?
How do I locate journals owned by the library?
Go to the DML website. Under Quick Resources, click on Journal Finder and search by journal title. This is where you can find journals owned electronically by Dahlgren Memorial Library.
I am a Georgetown University affiliate and I have lost my Georgetown University GOCard, can I still enter the library?
Georgetown University affiliates must present a current government issued photo ID, such as a driver’s license, and an Information Services Desk staff member will register you in the Georgetown University patron log. You must have your Georgetown University GOCard when the Information Services Desk is closed. If you do not have any form of ID then you cannot enter the library.
I am a Georgetown Main or Law Center affiliate, may I use the Dahlgren Memorial Library online resources?
All Georgetown affiliates may use the online resources provided by DML. On/off campus access is available to current members of
the Georgetown University Medical Center community. All other current GU affiliates are welcome to access using the computers found in the DML lobby or check the Georgetown Law Library or Main Campus Library (Lauinger Library) to see if remote access to the resource is provided via those web sites.
It is noisy in the study room next to me, what should I do?
Noise is self-regulating. Please talk to the individual about their noise levels.
How do I print?
Please bring your GOCard to print. If you do not have a GOCard, you may enter your GU Net ID and password at one of the printers. Once you are ready to print, click on the GU Print Portal on the desk top. Follow the instructions on the GU Print Portal then go to one of our printers to tap your GoCard or enter your GU Net ID and password.
If you are a MGUH patron, please use one of the designated computers/printers in the library's lobby. When using the computer, select a DML printer in the print menu. Once you click Print, your document will print out automatically.
Where is the closest mailbox?
The closest mailbox is outside the Pasquerilla Health Center building.
Where can I get stamps?
Postage stamps, mailing materials, labels, envelopes, and boxes may be purchased from the book store in the Leavey Center or the nearest USPS located at 1215 31st Street, NW, Washington, DC 20007-3423.
Can I submit a request to the library to buy a book, journal, or database?
Please complete the Suggest a Purchase form
Can I store my personal belongings at the Information Services Desk?
No, Dahlgren Memorial Library is not responsible for personal belongings.
How much for copying/printing?
Dahlgren has black/white and color printers connected to the computers in the lobby and in the BACC (on the Lower Level). GoCard is required. Prices for printing are located on the printers.
Non-GOCard holders can get a printing/copying card at the GOCard deposit machine in the Leavey Center.
I am interested in working in the library, are there any job openings?
Please check the student employment website for openings.
How do I access resources from off campus?
You will be prompted for your Georgetown University NetID and password when you click on the first resource through our website.
Where are your print journals?
DML is a 99% online library and thus does not own print journals. The DML Journal Finder is a listing of all journals provided by DML. Many journals are available electronically from the first published volume.
I am a Georgetown University Medical Center affiliate and I would like to fax my documents.
Faxing is available for free at the Information Services Desk for GU/MGUH patrons. You must present your GU/MGUH ID. Faxing services are not available for international locations.
Dahlgren Memorial Library is not responsible for errors in faxing due to poor image quality, problems on receiving end, incorrect numbers, etc. DML will make 3 attempts to fax documents. Failure may be caused by wrong number or it was busy at the time. Dahlgren Memorial Library does not receive confirmation that the document went through so DML recommends that patrons contact the person who is receiving the document. DML does not receive faxes.
Which items are available to check out overnight/over the weekend?
Where can I get coffee or food?
Coffee and food is available at the POD Market across from the DML entrance on the ground floor of the Preclinical Sciences Building and various restaurants in the Leavey Center eating establishments around campus. Please refer to Hoyas Eat for a list of on-campus food options.
BACC computer classroom is cold, what can be done?